ekor harianPrivacy Policy

What We Collect at ekor harian

We collect data in several categories. First, account registration data: your email address, phone number, date of birth, and full name. We require these to create your ekor harian account and comply with age-verification and anti-fraud requirements. Second, identity verification data: copies of your government ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or official letter). We collect these on your first withdrawal request to confirm your identity and prevent fraud. Third, payment data: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store full bank account numbers or full card numbers on our servers; our payment processors handle sensitive payment credentials and we store only transaction references.

Fourth, behavioural data: your account login history, games played, bets placed, and withdrawal requests. We track this to detect fraud (unusual login locations, rapid deposits and withdrawals), to improve our service (which markets are popular), and to enforce our terms of service. Fifth, device and connection data: your IP address, device type (Android or iOS), browser version, and mobile network. We use this to troubleshoot technical issues, detect fraud, and deliver the correct app version. Sixth, communication data: if you contact our support team, we keep records of your messages. These help us resolve issues and improve our support processes.

How We Use Your Data at ekor harian

We use registration and verification data to operate your account, confirm your identity, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use payment data to process deposits and withdrawals through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We use behavioural data to detect fraud—for example, if we see login attempts from multiple countries in rapid succession, we may ask you to verify your identity again. We use device and IP data to troubleshoot technical issues and prevent unauthorised access to your account.

We analyse aggregated behavioural data (not linked to individual users) to understand which markets are popular—for example, Liga 1 fixtures, Piala AFF tournaments, or live blackjack tables—so we can allocate dealer resources and maintain sufficient table coverage. We do not use your data to build marketing profiles or sell to third parties. We do not combine your ekor harian data with data from other sources unless required by law enforcement or fraud prevention.

Third-Party Processors and Data Sharing

We share your data with third-party processors only when necessary to operate ekor harian. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking gateways, and banks) receive your payment method and transaction data to process deposits and withdrawals. Our fraud-detection and anti-money-laundering service receives your behavioural and identification data to flag suspicious activity. Our customer-support platform may store your support tickets and messages. Our analytics service receives aggregated, anonymised behavioural data.

We do not sell or rent your data to advertisers, data brokers, or third-party marketers. We may disclose your data to law enforcement or regulatory authorities if legally required (for example, if a court issues a subpoena). We may also disclose data if we reasonably believe disclosure is necessary to protect public safety or prevent fraud.

We at ekor harian keep your data on a need-to-know basis. Only processors essential to operate your account, process payments, and detect fraud receive access.

Cookies and Tracking

Our website and mobile app use cookies and similar tracking technologies to remember your login state, track session activity, and detect fraud. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). These cookies are necessary to operate ekor harian—without them, you would need to log in to every page and we could not detect suspicious activity.

We do not use cookies to track you across other websites or serve targeted advertisements. Third-party analytics services (Google Analytics, etc.) may set cookies on your device if you visit our website. You can control cookies through your browser settings; disabling all cookies may impair ekor harian's functionality. Our mobile app does not rely on cookies; instead, it stores authentication tokens securely on your device.

Data Retention and Deletion

We retain your account data while your account is active. If you close your ekor harian account, we retain some data for up to seven years to comply with legal obligations (anti-money-laundering, tax reporting, fraud investigation). This means that even after you request deletion, we may keep anonymised transaction records and account history. We cannot delete data that is subject to legal holds or ongoing investigations.

You have the right to request access to your data, correct inaccuracies, or request deletion (subject to legal limits). To exercise these rights, contact our support team. We will respond within thirty days. If you request deletion and we have no legal obligation to retain your data, we will delete it. However, we may retain aggregated, anonymised data (which cannot identify you) indefinitely for analytics and service improvement.

Your Rights and Data Protection

As an ekor harian user, you have rights over your data. You have the right to access your personal information—request a copy of all data we hold about you. You have the right to correct inaccurate information—if your address or email is wrong, you can ask us to update it. You have the right to erasure—request that we delete your data, subject to legal obligations. You have the right to restrict processing—ask us to limit how we use your data. You have the right to data portability—request your data in a portable format that you can transfer to another service.

To exercise any of these rights, contact our support team via in-app chat or email with your request. We will verify your identity and respond within thirty days. If you believe we have mishandled your data or violated privacy regulations, you may lodge a complaint with your local data protection authority. Our privacy practices comply with the standards of jurisdictions where we operate, though we note that our servers and processors may be located outside Indonesia.

Security Measures on ekor harian

We protect your data using industry-standard encryption and security practices. All data in transit (between your device and our servers) is encrypted using TLS 1.2 or higher. All sensitive data at rest (stored on our servers) is encrypted using AES-256 or equivalent. Our servers are hosted in secure data centres with physical access controls, backup power, and fire suppression. We perform regular security audits and penetration testing to identify vulnerabilities.

Our staff have limited access to your data. Only authorised personnel (compliance officers, fraud investigators, customer support) can view account information, and only for specific, documented purposes. We log all data access and monitor for unauthorised attempts. We maintain a security incident response plan; if a breach occurs, we will notify affected users and relevant authorities as required by law.

Policy Changes and Contact

We may update this privacy policy from time to time as ekor harian evolves or as regulations change. We will notify you of material changes by email or by displaying a notice on ekor harian. Your continued use of our platform after a policy change constitutes acceptance of the new terms. We encourage you to review this policy periodically.

If you have questions about our privacy practices, how we handle your data, or your rights, contact our support team. You can reach us via in-app chat (available on the Android and iOS apps) or by email. We respond to privacy inquiries within five business days. This policy applies to all ekor harian users. Our service is available only where local law permits; users are responsible for verifying their own jurisdiction's data protection regulations.